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Returns & Replacements

  • If we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date of the purchase. Items must be returned in the original manufacturer's packaging, so we recommend you keep your packaging for at least 14 days after purchase.
  • If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the postage charges incurred in sending the item to you, and your normal postage charges incurred in returning it to us. Under no circumstances can we refund any priority, express or courier component of the postage charge. You will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.
  • Items may be returned within 14 days of receipt.
  • All returns will be inspected and processed for refund.
  • International buyers can still return items but must be aware that P+P costs back to us are higher than we may have charged and are payable by the buyer.
  • We must authorise returns prior to sending back to us.

 

Faulty Items

  • Damages must be reported within 48 hours of delivery as we are not able to claim for damage from a courier if it goes passed this time. We may require digital pictures of the contents and packaging Items may be returned within 14 days of receipt subject to our standard terms and conditions.
  • When you order arrives damaged or is faulty upon delivery, we will exchange the product at our expense if the item is still in stock. If not a full refund will be issued.
  • We may require digital pictures of the contents and packaging.
  • Please note that we do not supply parts however, in some instances where a part is faulty we may ask you to send just that one part for us to exchange..
  • We must authorise returns prior to sending back to us.

 

How to return an item

Our guarantee means that if we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 60 days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for the item. Please note: We can only accept the return of opened items if they are faulty. 

 

Please follow the steps below to enable us to process your refund/return efficiently;
1. Select the 'returns' option relating to the order you wish to send back, in the order history section of your account page on our website. Give your reasons for the return in the box provided, and enter any other details as required.
2. Wrap the item securely in its original packaging with all accompanying documentation.
3. Then send the package to the address below:

 

British Online Stores

Premier Brands (UK) Limited
Regal Court 42 – 44 High Street, Slough, Berkshire,
England, United Kingdom , SL1 1EL
Phone: +44-1753-245510
Fax: +44-1753250053
Email: support@britishonlinestores.com

 

Company Registered in England & Wales :  

Company Registration Number: 08895631

VAT No: UK 187562075  

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