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Shipping & Delivery

  • All orders are processed and dispatched within 2 working days, sooner whenever possible
  • Free shipping delivery estimates are within 3-5 working days, but will be online service.
  • We do not deliver to PO Box addresses, BFPO addresses
  • Shipping to Northern Ireland, Highlands or Offshore UK destination by Express Delivery will cost more as courier companies charge extra and this will have to be passed on.
  • We currently do not ship to the Channel Islands. 
  • Delivery Charges For Europe: Please Contact us Before you make any purchase.
  • We only use Parcel Force, DPD & Hermes mail recorded services.
  • Zone 1 - England, Wales and parts of Scotland, excluding Highlands and Islands. The zone is made up of all postcodes not mentioned in zones 2 and 3
  • Zone 2 - The Highlands and Islands of Scotland- postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE
  • Zone 3 - Northern Ireland, Isle of Man and Isles of Scilly -postcodes BT, IM, TR21-25

  • Postal Charges for Other UK Zones:

    For Zone 2 postage will be additional £8.00

    For Zone 3 postage will be additional £14.00

    For Ireland postage will be additional £22.00


Privacy & Security

Due to the ordering process certain information given by you at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998, solely by BritishOnlineStores, BritishOnlineStores does not disclose any customer information to any third parties. The information is used only for the purpose of processing your request and to communicate with you on any matters relating to the provision of the service in general. Information and statistics may also be used for the purpose of monitoring site usage. These statistics will not include any information that can be used to identify any individual. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. If you have any concerns regarding the privacy of this site please e-mail customerservices@britishonlinestores.com

We may contact you in future regarding special offers, news items, etc. If you do not wish to be contacted, please click on the unsubscribe link contained in every email message we send.

The entire BritishOnlineStores site is held on a secure server using a verified SSL (secure socket layer) system for transferring data. If you click on the small padlock symbol at the bottom of your browsers, screen you will be taken to this sites security certificate. If you have any concerns regarding the security of this site, please call us or email us.


Returns & Replacements

  • If we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date of the purchase. Items must be returned in the original manufacturer's packaging, so we recommend you keep your packaging for at least 14 days after purchase.
  • If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the postage charges incurred in sending the item to you, and your normal postage charges incurred in returning it to us. Under no circumstances can we refund any priority, express or courier component of the postage charge. You will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.
  • Items may be returned within 14 days of receipt.
  • All returns will be inspected and processed for refund.
  • International buyers can still return items but must be aware that P+P costs back to us are higher than we may have charged and are payable by the buyer.
  • We must authorise returns prior to sending back to us.

Faulty Items

  • Damages must be reported within 48 hours of delivery as we are not able to claim for damage from a courier if it goes passed this time. We may require digital pictures of the contents and packaging Items may be returned within 14 days of receipt subject to our standard terms and conditions.
  • When you order arrives damaged or is faulty upon delivery, we will exchange the product at our expense if the item is still in stock. If not a full refund will be issued.
  • We may require digital pictures of the contents and packaging.
  • Please note that we do not supply parts however, in some instances where a part is faulty we may ask you to send just that one part for us to exchange..
  • We must authorise returns prior to sending back to us.