Due to the global effect of Coronavirus our delivery partners have introduced some extra precautions following Government advice. We are aware of some reduction in service, however we are all working very hard in getting the products you want as quickly as possible and thank you for your continued loyalty to British Online Stores.

We apologise for the delay and inconvenience caused.

Shipping and handling charges are included in the item cost for deliveries to locations in the United Kingdom unless otherwise indicated elsewhere in the Site Terms, or on the particular product page.

British Online Stores customer satisfaction guarantee and returns policy does not apply to special order merchandise, custom merchandise and installed merchandise. However your legal rights are…

Please inspect the order before signing for it or as soon as possible afterwards. If goods are damaged at the time you receive them please either refuse delivery, refuse to accept the goods in question, or return them to us. In any event, our satisfaction guarantee and returns policy applies to damaged goods.